Who we are
SMART LIC is a neighborhood grocery store at 37-42 30th St, Long Island City, NY 11101. This policy explains what information we collect through our website and our customer loyalty app, how we use it, and the choices you have.
Information we collect
- Account information. When you create a loyalty account we collect your name, and the email address and/or phone number you sign up with. If you sign up by phone, we send a one-time verification code by SMS.
- Loyalty activity. Your points balance, points history, visit count, and the purchase amounts our staff record when you earn or redeem points at the register.
- Website analytics. Our website uses privacy-friendly, aggregate analytics (Vercel Analytics) to understand page traffic. It does not use advertising cookies.
The app does not access your location, contacts, photos, microphone, or camera, and it does not show third-party advertising.
How we use your information
- To run the loyalty program: tracking points you earn, rewards you redeem, and showing your history in the app.
- To verify your identity when you sign in (one-time codes, account confirmation emails).
- To operate the store: our staff can look up your loyalty account by member code, email, or phone number to add or redeem points at checkout.
- To send you occasional promotional email about deals, rewards, and store news — only if you opt in when you add your email. You can unsubscribe at any time.
Text messages are used only to send the verification code you request — never for marketing. We do not sell your personal information, and we do not share it with third parties for their own marketing.
We do not share mobile information — including your phone number and your SMS opt-in or consent — with any third parties or affiliates for marketing or promotional purposes. SMS opt-in and consent are never shared with third parties.
Where your information lives
Account and loyalty data is stored with Supabase, our cloud database and authentication provider, in the United States. SMS verification codes are delivered through Twilio. These providers process data on our behalf and under their own security commitments.
How long we keep it
We keep your account and loyalty history for as long as your account is active. If you delete your account, your profile and loyalty history are permanently removed from our systems.
Your choices
- Delete your account. In the app, go to Account → Delete account. Deletion is immediate and permanent.
- Access or correct your information. Email us at info@smart-lic.com and we will help.
- Opt out of SMS. Verification texts are only sent when you request them; we do not send marketing texts. You can also reply STOP to any text to opt out.
- Opt out of promotional email. Use the unsubscribe link in any promotional email, or email us at info@smart-lic.com.
Children
The loyalty app is not directed at children under 13, and we do not knowingly collect personal information from them.
Changes & contact
If we change this policy, we will update this page and the effective date above. Questions? Contact us at info@smart-lic.com, call (347) 527-1760, or visit us at 37-42 30th St, Long Island City, NY 11101.